The U.S. transportation network is a critical asset. Traffic operations centers, air traffic control towers and mass transit control centers are essential to the safe and effective movement of people and goods. But these systems are also highly capital and infrastructure intensive, requiring constant monitoring and upkeep. What happens when an event like COVID-19 disrupts the transportation sector? How do leaders respond effectively to a disas...

Despite advancements in technology, email is still the most widely used business process, as well as one of the most adopted software-as-a-service solutions. That means Microsoft Office 365 (O365) is the center of productivity for many state and local governments. Ensuring protection of O365 data is therefore critical to improving security, compliance and business continuity, especially as cybersecurity threats rise and employees work remotely...

Find out how Texas state government responded to the COVID-19 epidemic, and how state leaders there are now adapting to the needs of a very different future. Texas CTO, John Hoffman, joins experts from the Center for Digital Government and RSA on July 29 for an inside look at important lessons learned, current initiatives and plans going forward. Register now for this free 30-minute webcast, where we’ll cover: The state’s current r...

The COVID-19 pandemic was yet another reminder that state and local leaders must be ready to cope with large-scale disruption. Effective leadership at the city, county and state level has been vital for limiting the spread of the virus and maintaining support for social distancing efforts. And strong leadership will be just as important as communities navigate the economic recovery and cope with declining revenues. Our panelists will cover: Le...

The COVID-19 pandemic was yet another reminder that state and local leaders must be ready to cope with large-scale disruption. Effective leadership at the city, county and state level has been vital for limiting the spread of the virus and maintaining support for social distancing efforts. And strong leadership will be just as important as communities navigate the economic recovery and cope with declining revenues. Our panelists will cover: Le...

The health and economic impacts of COVID-19 are straining the social safety net. States are processing unprecedented numbers of new unemployment insurance claims. Cities and counties confront rising demands for information sharing, symptom tracking and contact tracing related to the virus. And, of course, all of this is happening at a time when most state and local government employees are working from home. Join us July 29 at 11 a.m. Pacific/...

In the wake of COVID-19, state and local government contact centers are handling an unprecedented volume of citizen interactions. A recent survey by NICE inContact, a provider of innovative contact center software, found more than 90 percent of public sector contact centers saw traffic increases as citizens sought information and vital government services related to the pandemic. Now, contact center traffic is poised to grow even further as co...

COVID-19 transformed digital service options from “nice to have” to “absolutely must-have.” Local governments need fast, flexible, scalable, and cost-effective tools for this new normal to safely meet the needs of the people they serve. Join us July 28 at 11:00am PT/2:00pm ET as our experts explore methods government agencies are using to increase efficiency and rapidly digitize core administrative services like licensi...

The COVID-19 pandemic forced state and local government agencies across the nation to rapidly implement remote work. Now, as the nation enters the recovery phase, government leaders are reassessing long-term workforce and workplace strategies. Many agencies expect to formalize work-from-home policies to strengthen resiliency and flexibility going forward. And they’re evaluating technology plans to ensure remote work is secure, reliable a...

State and local agencies are implementing cloud platforms and software-as-a-service solutions to modernize faster and meet emerging needs. But layering new cloud solutions atop existing data center systems dramatically changes network requirements. Instead of funneling traffic to central data centers to connect with services and enforce security, today’s networks must efficiently and securely link multiple cloud services with multiple lo...