The COVID-19 pandemic placed a huge burden on government agencies, especially those that suddenly faced skyrocketing call volumes. Meanwhile, the rapid acceleration to remote work upended the norms in the traditionally brick-and-mortar call center environment. This unexpected shift may have exposed gaps in how prepared agencies are to manage a sudden surge in demand, but it also presents an opportunity to consider what future contact centers c...

This year’s Digital Government Summit will be “digital” in every way! The conference is being held in a virtual format, over the course of two partial days. Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. Please join us for a powerful series of sessions that provide inspiration, participation, education,...

Open to Public Sector only. This year’s Digital Government Summit will be “digital” in every way! The conference is being held in a virtual format, over the course of two partial days. Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. Please join us for a powerful series of sessions that provide inspiration...

One clear lesson from COVID-19 is that digital services are a vital part of government resiliency strategies. When social distancing requirements made in-person government transactions undesirable or unavailable, web and mobile channels became some of the primary means for delivering services to citizens and businesses. This session will explore: • How the COVID-19 experience is shaping digital services strategies going forward• Best...

For the first time ever, the Digital Communities Large City/County CIO Summit is coming to you in an inspirational, content-packed 2-day virtual event! Buckle up for an impactful program, first-class keynotes and opportunities to connect and learn from your CIO peers across the country. Stay tuned for details on what is in store for this long overdue gathering. With shared stories of transformation and disruption, this is an unparalleled time...

Open to Public Sector only. This year’s Digital Government Summit will be “digital” in every way! The conference is being held in a virtual format, over the course of two partial days. Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. Please join us for a powerful series of sessions that provide inspiration...

State and local governments are responsible for providing critical services that ensure the safety and quality of life of the public. As the demand for services increase, many government IT organizations are challenged to balance the support and development of new and existing services with the protection and security of the IT landscape at large. Join us August 18 at 11:00 a.m. PT/2:00 p.m. ET to learn how the City of Geneseo, Illinois, made...

This is an invitation-only event, open to Public Sector only. For more information or to request an invitation, please contact Lauren Fahndrich. If you represent a Private Sector organization and are interested in Sponsorship Opportunities, please contact Alison Del Real. With input from our partners and CIOs we are designing an inspirational, content-packed two-day event with special keynotes and opportunities to connect and learn from your C...

Open to Public Sector only. This year’s Digital Government Summit will be “digital” in every way! The conference is being held in a virtual format, over the course of two partial days. Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. Please join us for a powerful series of sessions that provide inspiration...

Open to Public Sector only. If you represent a Private Sector organization and are interested in Sponsorship Opportunities, please contact Alison Del Real. This year’s Digital Government Summit will be “digital” in every way! The conference is being held in a virtual format, over the course of two partial days. Government Technology's passion is promoting best practices and spurring innovation in the public sector – mor...