Constituents and employees expect digital interactions with government to be easy and convenient. Now more than ever, efficient management of customer support representatives – a limited and high-value resource in state and local organizations – is critical to address the surge in constituents’ seeking government services. To help government IT leaders understand the power and the potential – and the pitfalls – of...

Health and human services agencies have a big responsibility to serve some of our most at-risk constituents. During the pandemic, this task became even more complex as the number of individuals relying on government services surged, further straining available resources. It’s never been more important for these organizations to find ways to bring efficiencies to their operations. On Oct. 26 at 10am Pacific/1pm Eastern, join Government Te...

Public transit is key to revitalizing urban centers as cities focus their post-COVID recovery efforts. In most places, that means bus transit. And transportation leaders across the country are looking at programs to make their buses run more effectively and efficiently. One important way cities are improving their bus network is by creating or expanding bus-only or transit-only lanes. Some transit agencies have partnered with their Department...

Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. The Virtual Digital Government Summit offers a unique opportunity to explore a variety of technology topics and possibilities. Please join us for a day of powerful sessions that provide inspiration, participation, education, and thought-provocation! The conference is presente...

As K-12 schools begin their third school year disrupted by the pandemic, they face pressing challenges. COVID-19 forced schools to quickly launch or accelerate 1:1 programs allowing students to take home devices for remote learning. Now, as most schools are welcoming students back to the classroom for in-person education, they’re also seeing an abundance of endpoint devices coming back to campus – and many schools need to update th...

Interagency collaboration is critical to the success of state and local government, but several of the processes that support it are still manual and paper-based. When program and constituent documentation is being uploaded to a patchwork of legacy systems, it exposes agencies to security and compliance risks and makes it difficult to access and share information. Fortunately, new cloud content management (CCM) solutions are ushering in an era...

Cybercrime is thriving during the pandemic. Ransomware and other cyberattacks were a serious threats before COVID-19 — and the massive shift to remote work and virtual interactions has made them even more pervasive. By some estimates, the number of ransomware attacks worldwide more than doubled over the past year. In this increasingly dangerous environment, state and local governments must have an effective strategy for mitigating cyber...

Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. The Virtual Digital Government Summit offers a unique opportunity to explore a variety of technology topics and possibilities. Please join us for a day of powerful sessions that provide inspiration, participation, education, and thought-provocation! The conference is presente...

Critical areas such as permitting and licensing, benefits qualification and accounts payable are undergoing modernization throughout agencies in the Commonwealth, turning manual processes into digital, contactless transactions and bringing countless efficiencies to constituents and those who serve them. On Oct. 20, we are inviting you to join us for a deep dive into some of these transformation journeys where you can learn practical ways to go...

There’s no question: Digital services are here to stay. And government agencies are redefining the way they use technology to meet the evolving needs of their constituents. Residents want a modern, digital customer experience that serves the entire community. It has to be easy, efficient, and accessible 24/7. And — as a rule — it must be safe and secure. Government Technology is hosting a special summit of CIOs, CTOs, and oth...