Our Citizen Request Management solution, built on the Salesforce platform, is specifically designed to address the challenges faced by modern Citizen Request Agencies. This solution is not only user-friendly and flexible but also highly adaptable, allowing it to meet the evolving demands of public service. Most importantly, it is a turnkey solution, ready to deploy with minimal configuration or customization required. During this webinar, atte...

The Opioid Epidemic Data, Analytics, and Care Management solution provides evidence-based insights and risk factor analysis to combat the opioid crisis. The Egen Opioid Care Management Platform follows a "No Wrong Door to Care" approach, offering personalized care plans and referrals to support patient recovery. With a unified view of opioid care management, the platform helps shape policy and treatment strategies while enabling cities and cou...

In our November Salesforce Lunch & Learn, attendees explored the power of MuleSoft, Salesforce’s integration platform. The session demonstrated how MuleSoft connects data, applications, and devices across systems to streamline operations, break down silos, and enhance service delivery for public sector agencies in Los Angeles County. Participants left with actionable insights on using MuleSoft to improve efficiency and create more co...

Attendees experienced a valuable discussion on a crucial area within the public sector: juvenile justice. While many sectors have embraced innovative solutions, the juvenile justice system has traditionally lagged in leveraging the power of Salesforce. During the session, Studio Science introduced their groundbreaking Youth Placement Exchange system, showcasing how it can make a difference. Goals and Insights:Understand how Courts and Treatmen...

During the webinar, Kyra Solutions, a leading Salesforce partner, showcased how government agencies can transform operations with their Field Service Solution powered by Salesforce. Together, we explored the key challenges agencies face in managing field operations and how Kyra’s tailored solutions enhance efficiency, reduce costs, and improve service delivery. We provided practical insights and solutions for agencies aiming to modernize...

Attendees joined us for an exclusive, in-person event. This half-day User Group was a great opportunity to connect with industry peers, learn from Salesforce experts, and gain insights into the latest product innovations and customer success stories. Here are some key sessions that were covered:Dreamforce Recap & Product InnovationsCustomer Success - Taking Advantage of CS and SignatureAgentforce DemonstrationCustomer Panel - Good, Better,...

Floridians, join us for an exciting half-day event tailored specifically for state and local public sector agencies. This complimentary innovation day will feature inspiring customer stories, engaging panels, hands-on demonstrations, and networking with your peers as well as select Salesforce partners. Check-in will begin at 11:30am. Then, enjoy a delicious buffet lunch and stop by our partners' sponsored booths. Afterward, we will dive in...

Attendees immersed themselves in the Salesforce ecosystem and discovered how to optimize the platform to meet the unique requirements of Los Angeles.

Experts from Salesforce and AWS discussed how MuleSoft’s integration platform, paired with AWS’s secure and flexible cloud services, can enhance the Navy's logistics and readiness efforts. Attendees heard how this collaboration provides Navy leadership with vital insights into asset readiness, supply chain visibility, and logistics management. Attendees learned how:MuleSoft integrates Navy systems to enable real-time data access an...

Attendees joined us for an insightful webinar specifically for the Mountain West Region, focusing on the evolution and future of Artificial Intelligence, where we will explore potential use cases for Agentic AI in the public sector. The event featured an exclusive interview with Peter Schwartz, Chief Futures Officer at Salesforce, and a discussion among CIO thought leaders across state governments in the west. Additionally, there was a demonst...