Tired of traditional metrics that overlook the deeper causes of your clients’ challenges? Equip your team with CareSphere leveraging Artificial Intelligence (AI) and unlock the tools to make informed, data-driven decisions.During this webinar, our CoreSphere speaker gave an insightful demo and discussion on how to easily capture and harness Social Determinants of Health (SDoH) data using CareSphere’s scalable, flexible client and c...

Thank you for attending our webinar! We hope you found valuable insights into how AI-powered solutions can transform airport operations and enhance the traveler experience. From personalized engagement to seamless communication, we showcased how these technologies can boost satisfaction and drive revenue.Key Takeaways:Deliver personalized recommendations and offersImprove customer satisfaction with real-time updatesIncrease operational efficie...

On August 28th, attendees joined us in person to hear from State of Arizona department executives, industry experts, the Salesforce Public Sector team, and more as they explored how to deliver personalized and frictionless digital government services.Sessions included fireside chats and panel sessions with company executives, and they explored the practical strategies for transforming your agency's operations.After the event, attendees joined...

On Tuesday, September 16th, attendees joined us to hear how State and Local agencies can build a unified constituent profile, unlocking the full potential of their data for enhanced public service.How unified profiles solve unique challenges around knowing your constituentsThere are two paths to successful AI - learn what they areIdentify opportunities for wins that don’t require multi-year projects

This session explored how a “One Story, One System” approach is helping agencies break down silos and create a single, coordinated entry point for services.Designed for state and local government leaders, this webinar showed how intake can be reimagined not just as paperwork, but as the first impression that builds trust, promotes equity, and improves access to vital public services.Attendees:Discover ways to deliver a smoother, tr...

Attendees joined us for this special anniversary webinar as we explored the incredible journey of 311’s transformation from landlines and legacy phone banks to today’s smart, user-friendly digital front doors. Attendees heard from government innovators and CSA 311 tech experts as we reflect on the past, assess today’s tech landscape, and envision what the next era of 311 might look like.

This session explored Salesforce's phased approach to building and scaling AI with confidence. Attendees learned how to move from deploying a single high-impact AI agent to architecting enterprise-wide capabilities that maximize ROI.Key takeaways included:Launch your first AI use case quickly and effectively.Establish governance and a tailored data strategy for long-term success.Leverage expert engineering to overcome blockers and scale soluti...

In this webinar, Salesforce and CapTech shared how transit agencies are transforming customer service and operational efficiency with custom CRM solutions. Experts discussed real-world applications, strategies for optimizing customer interactions, and how data-driven insights enhance service delivery. Watch the recording to explore the future of transit technology and learn how your agency can leverage these solutions.