As the nation faces the reduction of expenses across the Department of Defense (DoD) coupled with the need to maintain and enhance our national security, IT Service Management (ITSM) plays an essential role. Many organizations within the DoD have adopted ITSM best practices to improve existing services and for the deployment of new services which are depended on by millions of war fighters, civilians, and other stakeholders. This ITSM and DoD...

Please join the National Capital IT Service Management Forum for our Holiday meeting, which will be held at Mount Vernon and features presentations from George Hawkins, DC Water's General Manager, and their CIO, Omer Siddiqui. Mr. Hawkins and Mr. Siddiqui will discuss their construction of a solid foundation of IT fundamentals and establishment of a system of Enterprise governance that not only enables IT to work at strategic levels of the bus...

Please join us on Friday, October 28, 2011 for a review of the ISO/IEC 20000 Certification process and a review of the 2011 updates. TOPIC1: US Army Service Desk Marches to ISO/IEC 20000 Certification. The October program focuses on ISO/IEC 20000. Ms. Bouslog, of the US Army, will speak about the steps they took to get ISO/IEC 20000 registered in 18 months; including the planning, scope, team construction and build-out of the Service Managemen...

TIPA (Tudor IT Process Assessment) is an internationally-recognized framework that uses the principles of the ISO/IEC 15504 (SPICE) standard for IT process assessment within an organization. The framework offers a turnkey solution to determine the maturity levels of IT processes that are aligned with IT best practices such as ITIL® and ISO/IEC 20000, and enables process improvements. Certified TIPA® Assessors for ITIL are skilled profe...