The California Governor's Office of Emergency Services (CalOES) is responsible for overseeing and coordinating emergency preparedness, response, and recovery for the State of California. Join Salesforce for a 2-part webinar series as they welcome CalOES starting on October 27. The team will walk through the three apps they are leveraging on Salesforce Government Cloud to create a comprehensive, automated asset management solution. Schedule for...

Join us as we answer adoption, best-practice and how-to questions live! This is your chance to talk with Salesforce experts and to learn from your peers. (Please note: technical questions that require troubleshooting or more in depth expertise are not suited for this forum.)

State and local governments are facing unprecedented budget challenges due to revenue loss and slow economic recovery stemming from the COVID-19 pandemic. Salesforce has found a way to combat cost resulting from manual, paper-based processes inspectors, supervisors, and other field-based employees are hindered by. During this webinar, Salesforce will discuss the opportunity for substantial cost savings and revenue enhancement through: Manageme...

In today’s marketplace, it’s essential to put customer service at the top of your business priorities. ConnectRN is a clinician community and technology platform that matches nurses and healthcare providers with available shifts. They recently moved away from legacy telephony solutions to spin up a Salesforce Service Cloud Voice-based call center within days. Join our webinar to learn how the solution helped ConnectRN capture custo...

Join us as we answer adoption, best-practice and how-to questions live! This is your chance to talk with Salesforce experts and to learn from your peers. (Please note: technical questions that require troubleshooting or more in depth expertise are not suited for this forum.)

Join us as we answer adoption, best-practice and how-to questions live! This is your chance to talk with Salesforce experts and to learn from your peers. (Please note: technical questions that require troubleshooting or more in depth expertise are not suited for this forum.)

Successful business calls for keeping customers happy – but you can’t keep customers happy if you can’t address their issues at the right time, in the right way. Your customers expect and deserve proper handling. Getting your customers into the right queue and assigned to the right agent is critical to timely, effective case management. During this 2-hour webinar, Service Cloud experts will help you understand how to turn cas...

Join us as we answer adoption, best-practice and how-to questions live! This is your chance to talk with Salesforce experts and to learn from your peers. Add your questions in advance in the Trailblazer Community Group: Salesforce CPQ and Billing with #CPQAskAnExpert.

In the wake of the COVID-19 pandemic, the government's main focus is on supporting affected citizens and to manage exposure sites effectively. However, the current practices used by these agencies consist of manual processes, putting a burden on their health care workers and contact-center staff. In response to the need for a highly agile, collaborative, and cost-effective solution during this critical time, Cloud SynApps has developed several...

During these unprecedented times, child welfare agencies are faced with more challenges to ensure the safety of children. Salesforce and Accenture have partnered together to provide a next generation child welfare solution that drives better outcomes for children and their families, reduces caseworker administrative burden, and puts information at the fingertips of caseworkers whenever and wherever they need it. Join us on October 15 to hear f...