Salesforce Feedback Management, part of Customer 360, the world's #1 CRM, empowers organizations to transform the customer experience by automating surveys across the customer lifecycle and unifying feedback data with Salesforce data to derive meaningful insights that drive business impact.

Successful business calls for keeping customers happy – but you can’t keep customers happy if you can’t address their issues at the right time, in the right way. Your customers expect and deserve proper handling. Getting your customers into the right queue and assigned to the right agent is critical to timely, effective case management. During this 2-hour webinar, Service Cloud experts will help you understand how to turn cas...

Join us for the completely re-imagined Dreamforce experience for our all-new, work-from-anywhere world! Customer Service and Contact Centers Session December 17 at 11:00am ET; 8:00am PT This roundtable will offer the chance to have an open discussion with your peers about how to provide the modern contact center customer service experience. Discover the new Dreamforce, brought to you in a virtual format full of informative sessions and more!

Join us as we answer adoption, best-practice and how-to questions live! This is your chance to talk with Salesforce experts and to learn from your peers. Register today!

Approaching your first journey can be intimidating. This webinar empowers marketers with the knowledge to begin with a journey mindset. - Gain a basic understanding of what is needed to start a customer journey. - Learn how to develop a journey practice that can be used to create many journeys in the future, and across your customer life cycle. We will cover Goal Setting, Audience Definition, Data Audit, Content & Channels Brainstorm, and...

Looking to ask a Pardot Expert a best practice, strategy, or "how-to" style question? Are you new and want to hear how other client's are using key features of Pardot? Join this and other Open Office Hour sessions- these are first come, first served live Q&A sessions for current Pardot customers. *Once you've joined the GoToWebinar session, you'll have a chance to submit your questions directly to the organizers on the call. Please wait un...

Join us for the completely re-imagined Dreamforce experience for our all-new, work-from-anywhere world! Learn more about our sessions taking place on Dec 16 and Dec 17. Public Sector Chatbots Fireside Chat with Salesforce and Slalom December 16 at 2:00pm ET; 11:00am PT Slalom and the State of Connecticut will share surprising chatbot journeys in the midst of the chaos of 2020 and how COVID forever changed the way agencies think about constitue...

Let’s come together and learn from each other in a space dedicated to content, demos, luminary sessions, and a whole lot of Trailblazer love. There will be something for everyone, for every line of business, and every industry. You’ll see the power of Customer 360, share stories of working in a pandemic, hang out with other Trailblazers, and be entertained by some surprise guests.

When you invest in technology to help take your business to the next level, trust and security are non-negotiable. Combine those attributes with a powerful, connected platform, and you’ve got Salesforce Customer 360, the best solution for small and growing businesses who want to scale and reach their goals. From connected sales, service and marketing solutions that fit your unique business needs to an ecosystem of apps that let you easil...

This webinar that will walk you through the ins and outs of Social Studio based on the unique structure of your business. We’ll talk about common best practices for admin setup and day to day use as well as orient you to the different resources available to help you take your social practice to the next level. Premier customers who attend this session can sign up (via a survey after the webinar) for a 1-hour, 1-on-1 session with Salesfor...