If the Experience Economy has taught service leaders anything, it’s the importance of being resilient in the face of constant change. Hear an executive viewpoint on how to adapt your service strategy to dynamic customer signals so you can respond at their every point of need. Then dive right into our agenda, featuring our host Jay Baer, and industry expert Shep Hyken. Hear real-life success stories and lessons learned from Oracle CX Ser...

During this online event you will have the unique opportunity to hear from customer and Oracle experts, ask questions and share experiences with your peers from these other companies, Oracle Product Management & Product Development on Autonomous Database, Big Data, Data Warehousing, Analytics and General Data Management strategies and implementations. Listen to our customers during individual and panel sessions as well as some technical se...

To protect the health and safety of attendees, this event has been rescheduled due to COVID-19 concerns. New Dates: 8/27/2020 NOTE - The Spring 2020 Conference was cancelled for March 19, 2020, due to the situation with the COVID-19 (coronavirus) . This event date has been moved to the Fall Conference date of August 27, 2020. We are hoping to keep as much content from the Spring 2020 agenda as possible. Check our website, www.ohiorug.org, for...

Migrating critical applications to the cloud requires not just best-in-class security but a security fabric that works across clouds and datacenters. That is why Oracle and Fortinet have teamed up to develop tested and verified security solutions for your cloud-based apps. In this webinar learn how Oracle and Fortinet have worked together to ensure that you have the tools you need to secure your mission critical applications. Hear about best p...

Join us on Thursday, August 6 from 9:00 to 10:30 a.m. PT for a free virtual event that will offer insights and examples from customers on how to reimagine the customer experience with personalized marketing. Learn how to visualize a path to marketing excellence during this 90-minute virtual event. Hear an executive viewpoint on why it’s never been more important to understand customer signals. Then dive right into our agenda, which we de...

During 2020 businesses and transactions are shifting to online, placing more emphasis on smart logistics. At the same time field service is experiencing higher demand but also new regulations of distance and remote activity. How can service operations adapt to this changing environment and utilise emerging technologies, intelligence and agile processes? In this webinar Oracle will share inspiration and best practices on field service strategy...

We are moving to an era of modern cloud native development that help software developers build microservices and solve integration problems without compromising on the development and scalability. The session focuses on modules developed for the cloud native programming language Ballerina that demonstrate the capabilities to orchestrate cloud resources through native API extensions from Ballerina. Developers can write core logic code along wit...

Wherever you are on your journey to the cloud, Oracle Cloud Platform Virtual Summit can help you explore how to reduce your cost of operations, innovate with new technologies, and uncover impactful insights by leveraging data and analytics. Highlights: Keynotes from Oracle Cloud visionaries and industry experts Customer success stories and best practices directly from customers themselves Actionable next steps you can use to get started and st...

During 2020 businesses and transactions are shifting to online even quicker than before. In this environment service is key in facilitating the dialogue with customers and supporting all the steps on the digital journey; research, purchase, delivery, usage and advocacy.How can businesses take the leap of successfully adopting online as a channel and platform for dialogue and transaction and how can customer service be a revenue driving activi...

Automation of processes and optimisation of self-service are key when ensuring dialogue and direct support in moments of need. Freed up resources as a result of efficient self-service can be allocated to supporting customers in difficult situations.Equally, personalised and automated advice is proven to be extremely valuable when timely answers are needed and decisions are to be made.In this webinar Oracle will share advice and best practices...