Chatbots have become an invaluable tool for government agencies over the past year. In the first few months of the pandemic alone, nearly 75 percent of states launched new chatbots to help meet surging demand for public services in health, human services, labor and other areas. But in the rush to deploy these new technologies, many agencies had challenges optimizing their chatbot solutions, resulting in communications tools that are underutili...

After what has been deemed as one of the largest breeches in U.S. cybersecurity in recent history, an estimated 18,000 public and private sector entities will spend billions of dollars over many months to contain and fix the damage. As just one example of how sophisticated and stealthy hackers have become, the attack leaves many asking when and where will the next one happen – or has it already? On March 25 at 11am PT/2pm ET, Government...

This is an invitation-only event, open to Public Sector only. For more information or to request an invitation, please contact Olivia Gratton. The California Public Sector CIO Academy is the premier leadership event for California's senior level technology executives to improve their management and business skills and to develop IT leaders of the future. The purpose of this virtual invitation-only event is to foster discussion and dialogue on...

Data has become both an asset and a liability for government agencies. It can help them better understand program performance, identify fraud and improve overall service delivery, but it also poses security and reputational risks. With new security threats emerging every day, and constituents increasingly focused on protecting their own data, government agencies need to adopt secure and modern data management practices. Join experts from Gover...

Ready for yet another typical webinar on cloud computing? Neither are we! Join us for a new episode of The Gov Tech Show, where we’ll explore a fresh take on the promise of cloud. With your hosts from Government Technology and our partners at Dell Technologies and VMware, we’ll dive in to the Top 10 myths about cloud, play some interactive games and interview some VIP guests. We’ll clear up some cloud confusion, separate the...

State and local governments faced evolving and increasingly sophisticated cyber threats – and that was before the COVID-19 pandemic. Today, employee work has changed dramatically and agencies have new endpoints to protect with a perimeter that no longer exists. At the same time, they must confront novel attempts by cybercriminals who will use a crisis situation to their advantage. Join Governing and Government Technology for our first co...

Constituents’ needs and expectations are constantly changing and evolving, which is why governments are working hard to deliver citizen services faster and more effectively than ever before. Automation helps agencies modernize constituent service management and streamline workflows. But most full-scale service desk solutions remain too costly for many governments, especially at a time of severe budget constraints. As a new generation of...

Remote work during the pandemic has made collaboration among state and local government workforces more important than ever before. As the government workforce shifts to a more hybrid environment, with employees working at home and in the office, government leaders will need to evaluate the collaboration technologies that bring the most value to their organizations and the processes they may need to rework. They’ll also need to ensure th...

State and local agencies face enormous pressure to deliver constituent services faster and more efficiently than ever – with less funding and fewer resources. The COVID-19 pandemic has forever changed the way governments do business. And increasing citizen expectations make it critical for agencies to continue to evolve. Process management and automation technologies radically enhance the productivity, efficiency, and accuracy of interna...

2020 was a year of rapid change and disruption for special district leaders around the country; it was also a year that rapidly accelerated the pace of change and expectations that special district leaders must face in the years to come. In this interactive webcast, we’ll breakdown key trends, technologies, and tactics that special district leaders need to know as they navigate their districts through uncertainty. We’ll also provi...