Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. Join us online Monday, Nov. 3, from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from a government expert about how to apply plain language fundamentals to your CX efforts. You wi...

Agentic AI is reshaping how government agencies approach automation and decision-making. Unlike traditional systems that rely on human prompts, agentic AI enables autonomous agents to initiate tasks, analyze data, and drive outcomes independently. For public sector organizations, this opens new possibilities for streamlining operations, improving service delivery, and responding more effectively to constituent needs. Join us online Thursday, O...

Spooky season is officially here, but is there anything scarier than delegating tasks across your team? If you find delegation downright daunting, it’s time to come out from hiding behind the desk and learn how to master this critical management skill. Join us online Monday, Oct. 27 from 4-4:30 p.m. ET/1-1:30 p.m. PT to learn the basics of delegation from a seasoned career coach. This isn’t about lessening your own to-do list; it...

We’re thrilled to have you join us at the upcoming NextGen Government Training Virtual Summit on Wednesday, Oct. 22, 2025! Registration is free and open to everyone. We look forward to hosting a full day of professional development keynotes and breakout sessions. Stay tuned for schedule and speaker announcements!

Employee experience (EX) and customer experience (CX) are deeply interconnected. When employees are supported, engaged, and empowered, they are better equipped to deliver high-quality services to constituents. Yet in the face of heavy workloads and competing priorities, this relationship is often overlooked. Join us on Wednesday, Oct. 15 at 2 p.m. ET/11a.m. PT to learn from EX and CX experts as they examine how improving internal experiences d...

In today’s digital-first world, data is the backbone of public service — and for state and local agencies, protecting it is non-negotiable. Whether you’re facing cyber threats, compliance audits, or the next big migration, your data resilience strategy can’t be an afterthought. Join us on Thursday, Oct. 9 at 2 p.m. ET/11 a.m. PT to hear from government and industry leaders about how to strengthen your data resilience pr...

AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? Join us online Monday, Oct. 6 from 1-1:30 p.m. PT/4-4:30 p.m. ET to hear from a public-sector CX expert about the AI trends we can expect to see moving forward, and how to incorporate them into your processes and objectives. You...

The end of the fiscal year is approaching. So how do you feel? Are you carrying stress on your shoulders? If you could go back in time, how would you handle things differently this year? Join us online Tuesday, Sept. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT for some self-reflection and introspection. You’ll hear from a workplace expert about how to better manage yourself. From time management to self-care, we’ll cover the key areas...

As a supervisor, one-on-one meetings are one of the most powerful tools in your toolbox. Yet, managers and direct reports alike tend to dread them. Why is this? When did one-on-ones get such a bad reputation? It’s time for a reset on these meetings. Join us online Monday, Sept. 29 from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from Jeanine Cogan, Ph.D., PCC, Executive Consultant and Leadership Coach, for a deeper understanding of why one-on-...

Data security in government is more than just firewalls and encryption — it’s a complex ecosystem shaped by mandates, legislation, privacy laws and internal governance. From how agencies document and manage data to the technologies they use to store and access it, every layer matters. And with evolving threats and regulations, staying current is no longer optional. Join us on Wednesday, Sept. 24 at 2 p.m. ET/11 a.m. PT for a timely...