To protect the health and safety of attendees, this event has been rescheduled due to COVID-19 concerns. New Dates: 11/17-11/20/2020 An All New Xperience This is not the typical user conference. Xperience 2020 is tailored to your innovation journey and supports you with the right people, information and experiences to get you where you need to be. If you are a customer experience leader and transformation is on your agenda, you’ve come...

How is your agency meeting the new customer experience mandates? At our recent CX Tour for Government, we heard from industry leaders from Forrester and Office of Management and Budget. They shared specific insights covering: Customer experience requirements set forth in the President's Management Agenda, OBM Circular A-11 Memo, and pending legislation The state of Customer Experience in Government, and 6 competencies to improve customer expe...

We are excited to announce Genesys CX Tour for Government! Join us at our thought leadership event as we explore the ever-evolving citizen expectations and how agencies can strive to meet the customer experience requirements. Hear from industry leaders share about: The state of Customer Experience in Government Guidance to improve the Customer Experience The role of Employee Experience and its impact to Customer Experience How to leverage new...

You're invited to join Genesys CX Tour for Government in Phoenix, AZ!Attend to have an opportunity to learn how to keep your customer engagement cutting-edge with new evolving technology and ever-changing customer expectations. The afternoon will be filled with an abundance of learning, networking, prizes and fun!

Join Genesys at their CX Tour and learn about the benefits of cloud technology as well as learn about how new, emerging technology is transforming citizen experience. Agenda at a glance: 3:00-3:20pm Cloud Success Stories and Obstacles 3:20-3:40pm Why Cloud Technology Matters 3:40-4:20pm Demonstration of a Cloud-Native Contact Center 4:20-4:30pm Buy vs Build 4:30-5:00pm Emerging Technologies 5:00pm Reception to Follow

Xperience19 is the customer event of the year. Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. At Xperience19 you’ll learn about pr...

You're invited to join us after the first day of Genesys Xperience19 for a Public Sector Reception. Network with your peers and other industry leaders over hors d'oeuvres and an open bar. Date: Monday, June 10, 2019 Time: 7:00pm - 9:00pm Location: Mountain Pass Restaurant at Gaylord Rockies Resort RSVP now! You don't want to miss out.

Genesys CX Tour: New YorkDate: April 25, 2019Time: 3:00pm - 5:00pmLocation: The Westin New York at Times Square 270 West 43rd St New York, NY 10036Are you ready to revolutionize how you interact with your customers? Leverage modern technology for innovative engagementThe next stop on Genesys CX Tour is New York City. Join us for an afternoon learning about cutting-edge technology that will transform your citizen engagement to meet the ever-cha...

Genesys is hosting a Breakfast Briefing on March 18 at Enterprise Connect 2019, where we'll discuss how AI will transform the citizen experience. While only 12% of government agencies currently use Artificial Intelligence (AI) to serve their citizens and employees, many agencies are exploring how to make this technology work for them. Join Genesys and your agency peers as we discuss: How AI can transform the citizen and employee experienceThe...

Genesys and Carahsoft are excited to invite you to our Breakfast Briefing in Indianapolis. Get the chance to hear from Genesys experts and learn how agencies are improving their customer experience through Contact Center Modernization and preparing for the future of AI. Agenda - 9:00 - 9:30am Registration and Breakfast 9:30 - 9:45am Welcome 9:45am - 10:10 Genesys 101 10:10 - 11:00am Customer Panel Featuring: Indiana Bureau of Motor Vehicles 11...