As the Federal government drives to deliver efficient and effective government services, an increased focus on modernizing and optimizing contact centers is essential. While delivering government services through online channels is a priority, an omnichannel experience which is what is expected by the public requires the integration of modern, mature, and secure contact centers. They are essential to the transformation of digital services. Whe...

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The healthcare industry is facing major demographic changes that will dramatically impact which services are needed and how they are delivered. There are simultaneous demands for lower cost, convenient care and better management of chronic illness and outcomes. Major factors such as regulations, policies, workforce skill sets, new emerging technologies and others are creating changes contributing to a growing need to quantify value, align with...

The digital landscape is rapidly evolving, presenting challenges and opportunities for the federal government to harness the power of data and analytics. As the landscape of data science continues to shift, new technologies that impact how government and industry manage and analyze data are emerging. The demand for skilled data analysts is rising as the government and industry recognize the critical role data-driven decisions play in driving s...

Use of AI in government agencies requires that agencies manage the risks and performance and implement structures to govern and manage the process of acquiring AI. This was addressed by OMB in "Advancing the Responsible Acquisition of Artificial Intelligence in Government (M-24-18). The latest Executive Order is on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence to strengthen AI safety, security, equity, privac...

Government, industry and academia are actively using new or modifying existing digital technologies to assist with changes, improvements, and efficiencies in operation of the business processes, meet customer demands, utilize automation to reduce many manual work processes while improving productivity, and enable these tools to reach a wider audience by reducing geographic barriers. Digital Transformation can improve operational efficiencies,...

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