Government IT teams are being asked to do more with less while delivering faster, compliant services without disruption. The right ITSM approach can make all the difference. In this session, attendees learned how to:Understand CMDB fundamentals to improve visibilityOptimize incident response for faster resolutionDrive compliance without slowing your teams down

In this webinar, attendees learned how Jira Service Management helps federal agencies overcome the challenges of multiple portals, complex workflows and manual processes that slow response times and drive up costs.The session explored how to:Consolidate service requests into a single, user-friendly portalAutomate routing and reduce manual processesStrengthen compliance while cutting costsEmpower teams to focus on mission success instead of adm...

As the public sector landscape continues to change, Atlassian and StrataCom hosted a webinar exploring why Atlassian’s Jira Service Management (JSM) is the perfect choice to take your ITSM strategy forward. During this session, we discussed:Atlassian’s ITSM Journey – How far Jira Service Management has come in just a few years.Industry Recognition – Insights from recent Gartner and Forrester analyst reports and rankings...

Atlassian and Oxalis hosted a hands-on training showcasing how public sector organizations are using Jira Service Management to break down silos, streamline collaboration, and gain real-time visibility into assets and service delivery. The session highlighted success stories from agencies like TriMet and DHCS, demonstrating how Oxalis helped unify operations, improve response times, strengthen security, and enable cross-team asset tracking. At...

Organizations that have used Jira on Data Center have already experienced the value that Atlassian's approach to work brings. Now with the end of Data Center in 2029, even more business value is available for your organization to leverage with a migration to the Atlassian Cloud.On February 12, Atlassian and KL&A discussed topics such as:Strategic considerations for choosing your migration timeline - what you gain by moving now versus later...