Government organizations are continually seeking ways to serve constituents better—and do more with less. As agencies rethink how to optimize processes for efficiency, they also need to develop capabilities that simplify how the community engages with their services. Modernizing constituent services through technology enables agencies to create a connected experience across all government interactions. The result: digital experienc...

Today’s leading financial services organizations are data-driven. With fierce competition, quickly evolving customer expectations, and market volatility, a solid data strategy is essential to success, whether your focus is on asset management, banking, or insurance. During this comprehensive demo webinar, we will showcase Snowflake’s Financial Services Data Cloud. You will learn the current data challenges and trends for financial...

As enterprises view technology changes and business needs in the midst of global uncertainty, infrastructure & operations (I&O) leaders struggle to evaluate, select, and adopt emerging technologies that add value. The Gartner Technology Adoption Roadmap for I&O leaders harnesses the collective wisdom of your global peers to understand adoption plans, value, and risk perceptions of 57 technologies across core infrastructure domains,...

The trifecta of persistently high inflation and rising interest rates, scarce and expensive talent, and global supply constraints compound the pressures HR leaders face today. This difficulty is made even more challenging by deeply held, incorrect assumptions that business leaders have about location strategy, talent competition, and workforce planning. Organizations can thrive in this disrupted environment by using labor market intelligence t...

Customer service and support leaders continue to be faced with a wide range of challenges in a changing world, including a competitive talent market, customer interaction preference shifts, and the increased impact of service in driving loyalty. In a recent Gartner 2023 Priorities Survey, 283 customer service and support leaders were asked their most pressing priorities and key challenges for this year. 89% of service leaders told us that beco...

At Microsoft, we understand that in the current economic climate you are being asked to enhance your business by leveraging data to make critical business decisions in an efficient, precise and effective manner. Power BI is a business analytics service that gives you a single view of your business data, with the ability to monitor the health of your business using live dashboards, create rich interactive reports and access your data on the go,...

Join Salesforce in Albany, NY for an exciting and informative Innovation Day at The Egg. On January 25, join us in-person to hear from industry leaders, customer Trailblazers, and the Salesforce Public Sector team as they explore how to deliver personalized and frictionless digital government services. Learn how the Salesforce Customer 360 for Public Sector brings together person-centric customer service powered by omni-channel digital engagem...

Designed for publishers who would like a refresh on content creation in the CMS, managers who would like to know more about how their team creates pages, and for those wanting to see how OpenCities highlights the most important information within your content.We begin with a step by step introduction to OpenCities with a focus on learning how to navigate the platform.Once you have a baseline understanding of the platform, we'll introduce advan...

A fireside chat with guest speaker, Forrester Senior Analyst Heath Mullins As we transition from a remote to a fully mobile, hybrid workforce, organizations need to re-evaluate their approach to securing their people and data. A Zero Trust approach is the answer… but that statement somewhat over-simplifies the challenge. In this fireside chat, Forcepoint’s Director of User & Data Protection, Mike Crouse is joined by our guest...

Curious how Splunk can further help your organization? Join us for the continuation of our informative, hands-on virtual workshops where your IT teams will have the opportunity to increase the level of Splunk skillsets across your organization. Tuesday, January 24th11:00am ET; 8:00am PT30 minutesTips & Tricks: Some of the best resources and shortcuts we've found to get the most out of Splunk after working with it for a year. Tuesday, Janua...