Across federal agencies, mission success increasingly depends on providing a seamless customer experience while ensuring the work behind the scenes gets done with accuracy and speed. ServiceNow’s federal CRM empowers agencies to modernize their front office—acting as a digital front door for citizens, businesses, mission partners and other agencies—while seamlessly connecting to the middle and back-office processes that drive...

With TLS certificate lifecycles shrinking, manual renewals are becoming a high-stakes gamble. An expired certificate can disrupt student portals, the LMS, and critical research, creating operational chaos and compliance gaps related to FERPA, HIPAA, or NIST 800-171. It's time to shift from manual processes to a scalable automation strategy.Attendees of this webinar learned how to:Inventory every certificate across your hybrid campusEstablish c...

Learn how to use OpenAI's ChatGPT Data Analysis to work with real datasets, generate charts, surface insights and accelerate analysis workflows. Discover advanced prompting techniques, handling messy data, secure file uploads and best practices for working with sensitive or operational datasets in government environments. Designed for government professionals leading digital transformation and public-sector innovation.What participants gained:...

Modern government depends on accurate data, efficient workflows and uninterrupted services. ABBYY empowers agencies to digitize and automate document-centric processes—from forms and IDs to permits and case files—turning data into action with its Intelligent Document Processing (IDP) solutions. But automation can only deliver if it stays available, compliant and performant. That’s where Reveille Software comes in. Together, A...

As the public sector landscape continues to change, Atlassian and StrataCom hosted a webinar exploring why Atlassian’s Jira Service Management (JSM) is the perfect choice to take your ITSM strategy forward. During this session, we discussed:Atlassian’s ITSM Journey – How far Jira Service Management has come in just a few years.Industry Recognition – Insights from recent Gartner and Forrester analyst reports and rankings...

State, county, and municipal organizations--and their public safety, courts, and corrections teams--must secure access to Criminal Justice Information (CJIS) without slowing down mission-critical work. In this session Imprivata breaks down practical ways to meet CJIS Security Policy requirements while improving user experience for officers, investigators, dispatch, and IT.During this webinar, attendees learned:How to align authentication, MFA,...

With artificial intelligence (AI) use cases growing in importance within Public Sector IT environments, agencies must invest in tools to manage the complexity that comes with AI adoption. Observability, once a technical monitoring tool, has evolved into an intelligence layer designed to drive AI transformation. Powered by AI, Dynatrace's observability platform takes a proactive approach to monitoring, finding problems before they affect users....

You need an AI assistant that understands your intent and executes complex projects for you. Participants joined us on December 11th, to discover why IBM watsonx.orchestrate is the best assistant for you, considering that it doesn't just suggest the next step, it performs the next step. Participants attending this webinar learned how watsonx.orchestrates:Deploys AI Instantly: Understand the speed and simplicity of watsonx.orchestrate in a secu...

Atlassian and Oxalis hosted a hands-on training showcasing how public sector organizations are using Jira Service Management to break down silos, streamline collaboration, and gain real-time visibility into assets and service delivery. The session highlighted success stories from agencies like TriMet and DHCS, demonstrating how Oxalis helped unify operations, improve response times, strengthen security, and enable cross-team asset tracking. At...

Local governments are grappling with high volumes of permit applications, paper-based workflows, and siloed systems that delay reviews and frustrate applicants. What if you could orchestrate permitting end-to-end—digitally, transparently, and with fewer manual handoffs? This webinar unpacked how Nintex, Box, and Salesforce integrate and enable organizations to automate routing, centralize document management, and reduce errors and accele...