Connecting the Front Office to Mission Delivery: Federal CRM with ServiceNow



Across federal agencies, mission success increasingly depends on providing a seamless customer experience while ensuring the work behind the scenes gets done with accuracy and speed. ServiceNow’s federal CRM empowers agencies to modernize their front office—acting as a digital front door for citizens, businesses, mission partners and other agencies—while seamlessly connecting to the middle and back-office processes that drive true mission outcomes.

 

This webinar will showcase ServiceNow’s CRM capabilities for the public sector, highlighting how agencies can unify constituent engagement, provide self-service, streamline workflows, and break down silos across service delivery. Attendees will also hear from partners who are delivering innovative solutions that connect the front, middle, and back office to support critical government missions.

 

Whether your agency is focused on constituent-facing services, internal mission workflows, or intra-agency workflows, you’ll see how ServiceNow provides a connected platform to deliver experiences that matter and results that count.

 

Don’t miss out – Register Now!

Speaker and Presenter Information

Paul Gearing, CRM & Industry Workflows, ServiceNow

 

Dave Sidnam, CRM & Industry Workflows, ServiceNow

 

Noelle Massaro, Ignyte Solutions

 

Smit Patel, Nuvitek

Relevant Government Agencies

Other Federal Agencies, Federal Government


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Event Type
Webcast


This event has no exhibitor/sponsor opportunities


When
Thu, Nov 20, 2025, 1:00pm - 2:00pm ET


Cost
Complimentary:    $ 0.00


Website
Click here to visit event website


Event Sponsors


Organizer
ServiceNow Government Team at Carahsoft


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