GX Summit: The Future of Government Experience is Here

The Government Experience Virtual Summit 2025 is your opportunity to modernize service delivery, expand services access, and embrace resident-focused, data-driven innovation.

Join the Digital Service Delivery Track to explore actionable insights, success stories, and tools that will help you create seamless, inclusive, and impactful government experiences for your community.

Here’s a preview of key sessions you won’t want to miss: 

• Accessibility Made Practical: Tips, Tools, and Support for Inclusive Government Experiences
  Accessibility can feel overwhelming, especially with deadlines and limited guidance. This session will provide practical tips, real materials, and best practices to help you create accessible mobile and web content that meets compliance requirements. Karen Pelegrin, Digital Accessibility Strategist for Colorado, and Katy Jones, Manager for Quality Engineering at Granicus, will show how accessibility can go beyond compliance to actively drive engagement and community impact.
• Service Innovation Spotlight: Tips for Being a Digital Innovator
  Learn directly from government peers in a panel featuring Jodi Phelps (Assistant City Manager, Fayetteville, NC), Andrea Vidyard (Treasurer, Unified Government of Wyandotte County/Kansas City, KS) and Bryce Janssen (Public Information Officer, Bloomington Police Department) about what works (and what doesn’t) when designing seamless, efficient, and connected resident experiences. Discover real-world stories and proven strategies to level up your service delivery.
• No Hallucinations Here: The Smarter Path to Accurate AI Experiences in Public Service
  Wondering how to embrace generative AI while maintaining accuracy, trust, and security? This session is for you. Discover how Jackson County, MS, partnered with Granicus to improve self-service options for residents, providing reliable answers on tax assessments, property information, and more.
• I Didn’t Know Granicus Service Solutions Could Do That! Don’t Just Tune Up … Level Up
  Unlock the full potential of Granicus' digital service solutions. Led by Granicus Experience Partner and Solution Consulting leaders, this session will show you how to expand accessibility, modernize citizen experiences, and eliminate service friction.

These sessions are packed with expert insights and practical tools to help you get ahead in delivering accessible, connected, and efficient government services.