How Florida Prepaid Achieved 30 Percent Faster Service with NeuraFlash, AWS, and Salesforce

Government agencies are under increasing pressure to modernize their contact centers and deliver faster, more responsive service to constituents. In this webinar, discover how Florida Prepaid partnered with AWS and Salesforce –bringing in NeuraFlash as the expert in Amazon Connect and Service Cloud Voice – to achieve a seamless, on-time implementation that unified voice and CRM, improved call routing, and accelerated GenAI adoption across the business.

With ongoing innovation supported through managed services, Florida Prepaid expanded into multiple conversational agents via Agentforce, unlocking advanced reporting and scalable self-service capabilities.

Real Results You Can Replicate

• 30% reduction in average handle time – Unified workflows cut AHT from 7 to 5 minutes
• 25% reduction in hold time – Now averaging just 6 minutes, improving first-touch resolution
• 9/10 CSAT – A dramatic improvement in customer satisfaction and trust
• GenAI at scale – Four Agentforce agents live, with plans to grow