Leading Change to Support a Large Scale Technology Transformation

With Susan J. Thomas, Ph.D, IBM Global Business Services, Organization & People Consulting Practice and MSBCoach

Business leaders are well aware of the significant advantages to implementing technology to manage their business. They have examined options, run calculations, and determined that the best path forward is to implement a new corporate-wide technology platform. They clearly see the business benefits to be accrued – often three or more years into the future. Decisions made in the board room must be implemented in the field by the end users and their managers. How do you ‘get’ people to change the way they work using new tools – at the same time they are keeping up with the tight time requirements of a retail organization?

In this webinar, Susan will share her experiences leading the Organization Change Management workstream for a corporate wide technology implementation for a large department store chain. She will share how her team developed and managed a change readiness strategy to gain significant support, including communications, stakeholder management, and training development. The client is delighted, end users are successfully working in new ways with new technology, and business benefits are starting to be realized.

This webinar will answer the following three questions:

• What are the critical success factors in managing key stakeholders?
• What were the most effective communication techniques in gaining buy-in from the end users?
• What techniques are most successful in building change champions?