Rethinking Public Participation: Smarter Tools, Stronger Communities

Gathering resident feedback shouldn’t feel like a risk. But for many agencies, it still does. Outdated engagement processes lead to noisy feedback loops, limited visibility and growing distrust — especially when communication is inconsistent or decisions feel out of sync with community needs.

That’s where the Engagement Cloud comes in.

This webinar will dive into how state and local governments are using a modern, end-to-end solution to streamline public participation, cut through internal red tape and support smarter, faster decision-making. Whether you're launching a new initiative or rethinking how your agency listens to residents, this session will show you what actually works.

What you’ll learn:

• How agencies are using digital public feedback tools to reduce risk, control messaging and avoid decision-making delays
• What it takes to structure internal governance so public input turns into actionable insight
• How to activate outreach, collect multi-channel feedback and gain data-driven insights using a single platform