When Public Sector CIAM Encounters Challenges and What It Teaches Us About Getting Digital Identity Right

Across jurisdictions, government agencies have made major investments in digital identity—but the results don’t always match the intent. Whether it’s low adoption, usability issues, or mounting privacy concerns, too many programs fall short of effectively serving residents or meeting internal benchmarks and compliance obligations.

But every setback leaves a trail of insight.

Join Government Technology and Portage Cybertech for a live webinar exploring what actually happens when large-scale CIAM (Customer Identity and Access Management) programs hit unexpected challenges—and how government teams' course-corrected to deliver better outcomes. From design flaws to delivery pivots, we’ll examine what works, what doesn’t, and how to build identity programs that deliver on both policy, privacy and user expectations.

You’ll learn:

• Where common public sector CIAM strategies break down—and how to avoid them
  Learn from real-world missteps that reveal where public sector citizen identity programs often go wrong.
• What residents actually need from your identity systems
  Explore how usability, accessibility, privacy, and trust directly impact adoption.
• Which technologies can help solve common CIAM challenges
  Discover the tools and strategies available to build secure, scalable, and user-friendly digital identity systems. We'll showcase a successful program example that addresses key pain points.