Explore the Impact of AI on Customer Experience in Your Organization

AI has impacted every function in an organization, especially those that interface with customers. Most organizations focused first on applying generative AI (GenAI) to improve internal efficiency, but now the question is: how far should we go in applying AI to customer-facing situations and making customer-facing employees more productive? Answering this question is even more urgent with the advent of agentic AI. Join this complimentary Gartner IT webinar as a panel of Gartner customer experience (CX) experts explore these and other topics of AI and CX. You will walk away from this session with answers to your vital questions, a copy of the research slides and recommended actions to help you achieve your goals.

Discussion of emerging insights on AI and CX from Gartner research
Developments in the application of AI with customers that are catching our attention
Move at a pace that is right for your organization