Better Together Series: ServiceNow Enterprise Architecture + ITAM

In this webinar, attendees learned how ServiceNow supports agencies in optimizing their IT asset estate through a combined deployment of ServiceNow’s Enterprise Architecture (EA) product with our IT Asset Management (ITAM), Hardware Asset Management (HAM) and/or Software Asset Management (SAM) offerings.

Key outcomes included: enabling AI-optimized asset planning, ensuring asset alignment to needed capabilities and mission priorities, and maintaining asset readiness with the industry-leading asset lifecycle management solution.

Mission challenge addressed: Agencies often face information silos and a disconnect between the top-down strategy defined by enterprise architects and IT leadership, and the bottom-up insight from the day-to-day operation of enterprise IT assets used by agency workers.

This gap between strategic and operational perspectives can increase risk during new IT deployments, enterprise-wide updates, and other critical programs—or cause unacceptable delays.

The webinar explored how agencies can automate and enhance the enterprise IT process of deploying authorized assets into service by leveraging Software Asset Management and Hardware Asset Management workflows, along with the Technology Reference Model from Enterprise Architecture. With this combined solution, agencies can elevate the interplay of asset lifecycle data with asset strategy and management. The “better together” solution helps inform both domains—enabling organizations to make faster, more informed decisions.

Topics covered included:

• Deliver optimized strategy and IT management across the asset portfolio.
• Dramatically reduce the timeline from purchasing a new technology to deploying it to users across the enterprise.
• Leverage SAM, EA, and our Service Catalog offering to manage IT asset onboarding and portfolio rationalization.
• Define, track, and action IT asset lifecycle stages across your asset portfolio to maximize your critical IT investments.