Better Together Series: ServiceNow Enterprise Architecture + ITAM

In this webinar, learn how ServiceNow supports agencies in optimizing their IT asset estate through a combined deployment of ServiceNow’s Enterprise Architecture (EA) product with our IT Asset Management (ITAM), Hardware Asset Management (HAM) and/or Software Asset Management (SAM) offerings.

Key outcomes: Enable AI-optimized asset planning. Ensure asset alignment to needed capabilities and mission priorities. Maintain asset readiness with the industry-leading asset lifecycle management solution.

Today’s mission challenge: Agencies face information silos and a disconnect when considering the top-down strategy defined by enterprise architects and IT leadership versus the bottom-up insight from the day-to-day operation of enterprise IT assets that agency workers use.

The chasm between these differing lenses can elevate risk with new IT deployments, enterprise-wide updates, and other strategic IT programs—or cause unacceptable delays.

Instead, agencies can automate and enhance the enterprise IT process of deploying authorized assets into service by using Software Asset Management and Hardware Asset Management workflows along with the Technology Reference Model from Enterprise Architecture. Additionally, with this combined solution, agencies can elevate the interplay of asset lifecycle data with asset strategy and management. Our “better together” solution informs both domains—enabling organizations to make more informed decisions, faster.

Topics covered in the webinar: We will discuss how a joint ITAM + EA deployment can enable enterprise architects and other agency IT leaders to:

• Deliver optimized strategy and IT management across the asset portfolio.
• Dramatically reduce the timeline from purchasing a new technology to deploying it to users across the enterprise.
• Leverage SAM, EA, and our Service Catalog offering to manage IT asset onboarding and portfolio rationalization.
• Define, track, and action IT asset lifecycle stages across your asset portfolio to maximize your critical IT investments.