The "No Wrong Door" Evolution: Simplifying Identity for Modern Government Services

State and local agencies are navigating a landscape where digital identity systems, often designed for a different era, face mounting pressure. The rising demand for mobile-first experiences, the necessity of interagency collaboration, and increasingly sophisticated cyber risks test the limits of infrastructures built before these factors became paramount.

As a result, many organizations deal with a patchwork of login systems, frustrated residents and a help desk buried in password reset requests. For IT leaders, it's no longer about whether identity and access management (IAM) needs to evolve — it's about how to get there without breaking what already works.

Join Government Technology and Okta for an engaging conversation with experts who have helped state and local governments modernize IAM in complex environments. During this webinar, you’ll learn to:

• Develop pragmatic strategies to initiate IAM modernization in complex environments, building momentum by navigating procedural, cultural, and alignment hurdles.
• Implement a unified "no wrong door" login experience, reducing user friction while preserving essential agency flexibility and data governance.
• Identify crucial evaluation criteria—from platform maturity to integration capabilities—for selecting effective IAM solutions and avoiding common pitfalls.