Federal News Network's CX Exchange 2025

Every agency, in some capacity, provides services. Some manage services to the public; others must deliver services across the government or support the needs of employees.

And, increasingly, agencies are focused on the full experience of meeting their mission and providing these services.

How are agencies continuing to drive better service delivery – whether to help citizens or improve internal operations? What’s on the near horizon? What’s the vision long term?

To learn how agencies are addressing these questions and more, we invite you to join Federal News Network for the 2025 CX Exchange, presented by Maximus. During this exclusive two-day event, you will hear from leaders across government and industry.

Day 1 will focus on external service delivery to the public. Day 2 will feature agency internal service initiatives.