Redefining Possible: How AI is Reshaping End-to-End Workflows that Drive CX

Customer service leaders are grappling with a new challenge: the surge of AI and automation tools have added complexity and silos rather than simplifying operations. Customer interactions generate workflows that span multiple teams across the organization, creating inefficiencies.

Join Brian Mistretta, Director of Product Marketing at NICE, as he explores how AI is revolutionizing workflow execution—eliminating friction, enhancing efficiency, and transforming how organizations support customer service operations.