Operational Efficiency with AI: Achieving Better Agency Outcomes

There is a growing expectation to deliver results quickly while minimizing overhead costs. Although agencies are optimistic about realizing value and operational efficiency from their investments, they struggle to ensure they’re picking the right tools to bring maximum value, especially with the surge of AI tools.

Did you know?

• 82% of leaders plan to invest in AI-driven tools for efficiency
• 85% see AI’s power, but only 22% can measure its value
• 63% worry about quality control in AI adoption

With nearly 88% of the workweek spent communicating, there is room for optimizing communication streams to improve agency efficiency. Leaders know they need AI to drive business outcomes and cost savings, but as they invest in more tools, the expectation that their agency will perform becomes higher. They are also expected to maintain the high standards of trust and security that the government holds.

In this webinar, Luke Behnke, Grammarly’s VP of Product Management, explored the communication challenges agencies faced, strategies for navigating the surge of AI tools, and best practices for maintaining trust and security in AI adoption.