Create Frictionless Constituent Experiences: Streamlining Government Services with an Integrated Front Door

Governments are reinventing how residents engage with services by embracing modernization and digital transformation. By harnessing advanced technologies—such as automation and Generative AI—agencies are creating a seamless, integrated "digital front door" to government services. This unified access point allows residents to easily navigate and interact with a range of government services, from accessing information to applying for benefits, all while reducing friction and enhancing efficiency for everyone involved.

Join Government Technology and NICE for a live webinar where we’ll explore how these innovations are transforming service delivery and enabling residents to access the services they need faster than ever.

In this session, you’ll discover how to:

• Boost citizen self-service capabilities with intelligent, adaptive chatbot interactions
• Adopt a proactive approach to guide citizens through complex enrollment processes, ensuring they understand benefits options, eligibility requirements, and necessary actions
• Provide real-time agent assistance by pushing relevant knowledge and data when needed, and enable auto-summarization after interactions to improve efficiency