Streamlining Federal IT Operations with 1E and ServiceNow

Federal IT teams are under pressure to address increasing ticket volumes, prolonged resolution times, and stringent compliance and security demands.

This exclusive webinar explored how the integration of 1E and ServiceNow empowers federal agencies to overcome these challenges. Webinar attendees discovered how real-time remediation, proactive problem-solving, and automation improve efficiency, reduce costs, and support mission-critical operations.

During this webinar, attendees learned how to:

• Transform Service Desk Operations: Discover how 1E enhances ServiceNow by reducing manual workloads and enabling proactive resolution of incidents, improving both efficiency and compliance in Real-Time.
• Deliver Measurable DEX Improvements: See how 1E provides real-time insights and automation to improve employee satisfaction, reduce ticket resolution times, and enhance the overall IT experience.
• Accelerate Time-to-Resolution: Learn how automation-driven remediation cuts Mean Time to Resolution (MTTR) and increases First Contact Resolution (FCR) rates, ensuring faster service for end-users.
• Leverage Data for Continuous Improvement: Explore how advanced analytics in 1E + ServiceNow enable IT teams to measure, refine, and report on their DEX and ITSM outcomes.