Transform Government Contact Centers with AI

Generative AI is unlocking opportunities for government organizations to redefine constituent services. Today’s hyperconnected citizens want to engage with governments on their own terms. The expectation is a simple, seamless, and consistent experience every time. However, costly legacy tools, disparate systems, and siloed data can make it difficult to meet the demand for convenient and personalized services.

AI-powered automation through Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center empowers governments to build innovative solutions to better serve constituents, improve productivity, and drive measurable organizational value.

Join this webinar to learn how Microsoft contact center solutions can help you create a true omnichannel experience for constituents while lowering your costs through AI-powered digital channels.

You’ll also find out how AI-driven solutions can help you:

Overcome bottlenecks and streamline operations with AI, automation, and collaboration tools
Increase constituent satisfaction through convenient self-service capabilities and connected contact center experiences
Meet growing caseload demand by reducing agent handling time, providing secure access to important case information, and improving consistency across channels