The Gartner Hype Cycle for Human Services in Government, 2024

Human and social services organizations remain under pressure as chief information officers (CIOs) continue to be challenged with societal disruptions. The limited ability to recruit skilled talent further creates challenges in coping with operational workload. The emergence and expectations of new technologies, including AI tools such as large language models and generative AI (GenAI), promise significant gains. However, AI is only one technology in a complex environment. According to the recent Gartner CIO and Technology Executive Survey, 88% of state and local government CIOs and technology executives say their organization has already deployed or expects to deploy AI by 2026. CIOs need to prioritize relevant technologies to meet various business needs and align strategic objectives with mature, scalable technologies. Join this complimentary Gartner government IT webinar as a Gartner expert explores how government CIOs and technology executives can inform their decisions about the timing, risks and rate of adoption for technology investments that are critical to the effective delivery of human services and social programs. You will walk away from this session with answers to your vital questions, a copy of the research slides and recommended actions to help you achieve your goals.

Understand how CIOs should prioritize technologies that meet various business needs
Correlate crucial strategic business objectives with mature, deployable technologies
Explore the emergence of new technologies like AI tools - large language models and GenAI