CX & Trust: Exploring the Relationship through Use Cases
Customer experience (CX) is arguably one of the most important elements that instill trust in government services. However, figuring out how to improve trust isn’t easy. That’s where learning from your peers can be useful.
Join us online Wednesday, Oct. 2 at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about how to excel at CX with use cases from your peers who are doing it well.
Specifically, you’ll learn:
- How CX can truly benefit your organization.
- The biggest barriers facing agencies looking to invest in more CX projects.
- How CX directly impacts constituent trust.
Speaker and Presenter Information
Taylor Linke, Director of IT Innovation & Customer Experience, Washington State Health Care Authority
Jessie Posilkin, Technical Lead at Technology Modernization Fund, GSA
Bob Ainsbury, Chief Product Officer, Granicus
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Wed, Oct 2, 2024, 2:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
GovLoop
