Digital Front Door and Intelligent Hallways to Constituent Centric Services
Public sector organizations often hesitate to pursue system upgrades or modernization efforts due to concerns about time, budget constraints, resource availability and more times than not, coordinating across programs and departments. We aim to debunk these concerns and showcase how to implement a modern system of engagement without the need for a complete overhaul of backend infrastructure that allows for a shared platform that can still flex to individual department needs.
Join Deloitte and Salesforce as they delve into the concept of the Digital Front Door for States, Counties, and Cities. This innovative approach is reshaping access to government services by offering constituents a streamlined, user-friendly interface that doesn’t require them to know or understand how their government is organized.
By connecting (not consolidating) government services into a single, intuitive access point, we aim to eliminate confusion and empower constituents to navigate resources tailored to their specific needs effectively.
During this webinar, you will:
- Understand the concept of the Digital Front Door is more about the hallways connecting the rooms, rather than the door itself.
- Explore practical strategies and technologies, such as those from Deloitte and Salesforce, that facilitate the implementation of a user-friendly interface for government services.
- Learn how a System of Engagement can streamline operations, reduce complexity, and improve the overall user experience for citizens interacting across many government agencies.
Speaker and Presenter Information
Nadia Hansen
Global Digital Transformation Executive
Salesforce
Aditi Kochhar
Salesforce Leader for CA Local Govt
Deloitte Digital
Relevant Government Agencies
State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Wed, Oct 2, 2024, 10:00am - 11:00am
PT
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Salesforce Government Team at Carahsoft