Beyond ChatGPT: How to Succeed with CX AI in 2024

Join NICE for the third and final webinar in our Beyond ChatGPT series as we discuss the tangible steps organizations need to take to harness the awesome potential of AI for CX.

Elizabeth Tobey, Head of Digital & AI Marketing at NICE and guest speaker Christina McAllister, Senior Analyst at Forrester will take you through the ins and outs of deploying CX AI in 2024 including what to expect as AI technology continues to advance, AI’s role as a job enhancer, evaluating solutions, and more.

In this webinar you’ll learn:

• Steps to take to ensure successful CX AI integration
• What the next year holds for CX AI advancements
• How AI is a job enhancer (not replacer)
• How to evaluate CX AI solutions
• Why the platform approach can future proof your CX