AWS Builders Workshop | Amazon Connect 101

Join us for Amazon Connect 101, a 6-hour virtual workshop exploring core concepts related to the provisioning, configuration, and management of Amazon Connect. We’ll cover a slightly technical mix of business and practical applications, such as:

• Various Amazon Web Services (AWS) that can be leveraged alongside Amazon Connect
• A sneak peek at new product feature releases for Connect
• A glimpse into available integration methods to CRM, WFM, and other 3rd-party add-ons
• A deeper understanding of standard deployment models for an Amazon Connect contact center
• The ability to perform basic call routing and configure and deploy a simple lex-bot

This small group, interactive workshop will take place over three sessions on three days:

April 23 - 10:00AM - 12:00PM
April 24 - 10:00AM - 12:00PM
April 25 - 10:00AM - 12:00PM

Ready to kickstart your Amazon Connect deployment or explore AWS’s Cloud Contact Center at a deeper level? Register today!

Who Should Attend

Solutions Architects, IT decision makers, and business stakeholders who want to understand the value and scope of Amazon Connect.

Agenda

1. Introduction
2. What is Amazon Connect?
3. Getting Started with Amazon Connect
4. Designing Contact Flows
5. Managing Agents and Queues
6. Conclusion
7. Closing Remarks