Smart Service Management in the Public Sector

With 2023 winding down, most IT leaders are in the midst of intense strategizing for 2024 and beyond. It's anticipated to be a period filled with budgetary considerations, tech strategy blueprints and the critical evaluation of ongoing projects. The hot topics dominating these discussions are automation, AI and security – closely rivaled by the pressing issue of IT resource limitations.

As IT leaders in the public sector strive to meet evolving needs while keeping a close eye on budgets, many are looking to improve pivotal aspects of agency functions, like the IT Service Desk.

Join Dusty Borchardt, Business Systems Manager at City of Oklahoma City, and Jon Rike, CIO at Dayton for a live webinar on November 7, 2023, at 11 AM PT/2 PM ET to explore what smart service management in the public sector looks like and how agencies can build the technology foundations necessary to handle evolving demands.

You'll Learn:

• The impact of automation on IT service efficiency
• How to maximize the potential of service portals
• How to enable automated issue resolution with conversational AI
• The advantages of leveraging Enterprise Service Management (ESM)
• Tips and best practices for creating a unified service management system