Empowering Contact Center Agents to Improve Service

Public sector contact centers are usually a resident's first interaction with government. But too many contact center teams are facing high call volume, low surge capacity and growing rates of agent turnover. These issues often lead to poor constituent service, decreased job satisfaction for agents and reduced productivity. Automation can combat these challenges by eliminating manual tasks and increasing contact center capacity — which improves experiences for both constituents and agents.

Join Government Technology and UiPath October 3, 2023, at 11 AM Pacific / 2 PM Eastern to learn how agencies can use automation to deliver a higher level of constituent service while creating better workplaces for contact center agents. It’s the first in our quarterly series of live Workforce 2.0 webcasts that will show how automation can augment and empower public sector teams, enhance service delivery and strengthen compliance.

Join us to learn how your agency can use automation to:

• Deploy digital assistants to reduce call center agent fatigue
• Create a single platform to deliver information to multiple back-end systems
• Provide intuitive training to call center agents
• Modernize the end-user experience with self-service channels