Modernizing ITSM in the Public Sector

As public sector IT teams face increased pressures and demands, many IT leaders are looking for ways to relieve the strain. This quest often leads them to the IT Service Desk.

Common IT Service Desk tasks – like password resets, creating accounts and active directory updates – leave teams stuck enduring manual toil and take time away from higher value tasks. ITSM (IT Service Management) can help agencies relieve much of the burden from the IT Service Desk by leveraging automation and self-service.

Join Government Technology and TeamDynamix for a webinar on September 12, 2023, at 11 AM PT/2 PM ET to learn how agencies are using ITSM to:

• Expedite IT Service Desk response times and reduce ticket volume
• Improve self-service adoption
• Embrace ITIL to optimize processes
• Introduce automation and reduce IT toil
• Integrate backend systems for improved constituent service