Island to Innovation: Envisioning the Modern Contact Center
Equip your contact center for tomorrow's challenges by unlocking the transformative potential of tools like Digital Appeals & Recording Solution (DARS), Amazon Lex, Amazon Contact Lens, and Amazon Connect Optimization.
Key highlights of this webinar included:
- Chat Widgets
- Inclusive OmniAssistant
- Building a Better Bot
- Call Recording Keeping
- Analytics, ML Trends
- Forecasting, Staffing Through Peak
Speaker and Presenter Information
Mike Tacker, Amazon Connect Developer, GTS
George Adams, Senior Solutions Architect, AWS
Pete Conrad, Senior Solutions Architect, AWS
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
On-Demand Webcast
This event has no exhibitor/sponsor opportunities
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
AWS Government Team at Carahsoft
