Federal News Network�s CX Exchange
Reimagining customer experience is a central theme of the Biden administration’s management agenda.
Over two afternoons, April 26 and 27, we will explore the technology, policy and processes that underpin agency efforts to serve the public, businesses and the government’s own workforce more effectively.
Day 1: Reinventing federal employee experience
- How are agencies working to drive up employee satisfaction?
- How are they engaging their workforces?
- How are they driving innovation in their processes?
Day 2: Transforming public customer experience
- How are agencies revamping how people interact with federal services?
- How are they securing these interactions?
- How are they using data to continuously drive improvements?
Federal News Network’s team of journalists will talk with leaders and experts across the government and industry to offer real-world insights, tips and tactics.
Speaker and Presenter Information
Josh Lehman
Director, Office of Business and Customer Assurance
Food and Drug Administration
Matt Garber
Chief Customer Officer, Fiscal Service
Treasury Department
Niki French
Customer Service Branch Manager
Transportation Security Agency
Kriste Jordan Smith
Federal Security Director, Dallas Fort Worth International Airport
Transportation Security Agency
MaryAnn Monroe
Senior Director, Total Experience Solutions and Services
Maximus
Sean Frazier
Federal Chief Security Officer
Okta
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
This event has no exhibitor/sponsor opportunities
When
Wed-Thu, Apr 26-27, 2023
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Federal News Network
