The Digital Front Door and Transforming Customer Experience and the Citizen Journey
How do the efforts of the last several years translate into a multi-channel, data-driven and successful customer experience?
During this exclusive webinar, moderator Jason Miller will discuss the digital front door and customer experience strategy and initiatives with agency and industry leaders.
Learning objectives:
- Current state of CX in government
- Creation of the digital front door
- Data-driven decision making
Speaker and Presenter Information
Barbara Morton
Deputy Chief Veterans Experience Officer
Department of Veterans Affairs
Chris Chilbert
Chief Information Officer
Consumer Financial Protection Bureau
Niki French
Customer Service Branch Manager
Transportation Security Administration
Amira Boland
Federal Customer Experience Lead
Office of Management and Budget
MaryAnn Monroe
Senior Director, Total Experience Solutions and Services
Maximus
Mia Jordan
Digital Transformation Executive
Salesforce
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, Feb 14, 2023, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Federal News Network
