The Digital Front Door and Transforming Customer Experience and the Citizen Journey
This event qualifies for 1 CPEs
How do the efforts of the last several years translate into a multi-channel, data-driven and successful customer experience?
During this exclusive webinar, moderator Jason Miller will discuss the digital front door and customer experience strategy and initiatives with agency and industry leaders.
Learning objectives:
- Current state of CX in government
- Creation of the digital front door
- Data-driven decision making
Speaker and Presenter Information
MaryAnn Monroe, Senior Director of Total Experience Solutions at Maximus, and Mia Jordan Digital Transformation Executive at Salesforce are featured panelists on an upcoming webinar with Federal News Network (FNN) - The Digital Front Door and Transforming Customer Experience and the Citizen Journey.
They are joined in the discussion by agency panelists: Veterans Affairs' Deputy Chief Veterans Experience Officer, Barbara C. Morton, CFPB's Chief Information Officer, Chris Chilbert, TSA's Customer Service Branch Manager, Niki French, and OMB's Federal Customer Experience Lead, Amira Choueiki Boland.
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, Feb 14, 2023, 2:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
Maximus
Federal News Network
Join the event conversation:
@maximus_news
