Improving Public Sector Customer Experience

DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs. Creating exceptional customer experiences (CX) is so important it is the 2nd of three core priorities in the President’s Management Agenda – “Delivering excellent, equitable, and secure Federal services and customer experience.”