The Gartner 2023 Leadership Vision for Customer Service and Support

Customer service and support leaders face a wide range of challenges, centered around delivering and demonstrating additional value to the business. With delivering and demonstrating value at the center of focus, customer service and support leaders must align their strategies to solutions that enable employees to enhance the customer experience and allow customers to resolve concerns on their own more easily. Join this complimentary webinar to explore the strategies that progressive customer service and support leaders are incorporating into their strategic plans for 2023.

• Deliver more value to customers with digital and self-service channels

• Enable representatives to deliver value with effective systems and technology

• Demonstrate additional value to the business