The Power of the Engaged Customer: Tips for Elevating CX Strategy
Thanks to the Executive Order that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access?
Join Granicus for a complimentary webinar to explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for driving authentic connections with residents in the future. Discover the biggest lessons our panelists absorbed from sending billions of government communications a year, including:
- Opt-In is not an option
- Better data for better experiences
- Diversity, equity, inclusion, and accessibility -- at scale
- Security -- it's more than FedRAMP
- More relevance, more personalization, more trust, more impact
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, Dec 6, 2022, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Granicus Government Team at Carahsoft
