Data Driving Customer Service
This event qualifies for 1 CPEs
There’s a full-court press to change the way agencies deliver services to citizens. Agencies need to rethink how they design, deliver and secure services, they need to find the right balance of making sure services are easy to use, but still secure as a way to improve citizen trust as they interact and transact with the government.
During this exclusive webinar, moderator Jason Miller will discuss how data-driven insights and automation can improve customer experience with agency and industry leaders.
Learning objectives:
- Strategies to Improve Customer Experience
- Data-Driven Decision Making
- Workforce Impact on CX
Speaker and Presenter Information
Niki French
Customer Service Branch Manager, Transportation Security Administration
Amber Chaudhry
Customer Experience Lead, Department of Housing and Urban Development
Simchah Suveyke-Bogin
Chief Customer Experience Officer, United States Department of Agriculture
Saqub Sheikh
Head of Strategy and Growth, AWS
Scott Clarke
Vice President, Technology Strategy and Solutions, Maximus Federal
Jason Miller
Executive Editor, Federal News Network
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, Oct 13, 2022, 2:00pm - 3:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Federal News Network
