Improving End User Experience for Mission Readiness

When the "Fix My Computer" social post went viral in early 2022, instead of dismissing or ignoring, the reaction from U.S. Air Force leadership was to embrace the idea that improving end user experiences and IT performance was critical for mission success. Join the Air Force's Chief Experience Officer (CXO) Col. Lloyd "Colt" Whittall for an engaging and informative discussion about how the Air Force has embraced the call to improve end user experiences and monitor the performance of the devices, applications and network deployed throughout the Air Force's IT enterprise.

Attendees will walk away with a clear understanding on the direction that the Air Force is moving to rapidly improve the performance, productivity and mission-readiness of its end users. In addition to sharing key outcomes and successes, Mr. Whittall will discuss ways that other uniformed services branches can benefit from measuring and monitoring end user experiences, digital experiences and application performance.