Seamless Service: Managing the End-to-End Resident Journey

In the post-pandemic environment, seamless digital service has become a necessity for governments and their constituents. Being able to fill out multiple forms in one place has removed what was once seen as a necessary nuisance by constituents, removing forms as a barrier and ensuring fulfillment of requested services. But how can agencies put these ideas into effective practice?

Join Granicus for a complimentary 45-minute webinar to examine how agencies can make government services and forms more effective and consistent, as well as what a complete customer journey looks like. Topics will include:

• Asking the right questions on forms
• Launching effective forms
• Avoiding service breakage
• Following up on customer results

An end-to-end service model does not end when the customer fills out the form. Proper seamless service must involve avoiding service breakage. Begin mapping your service journey - register today!