Transformation in Action: Toronto Gives Residents Access to Government Services Where and When They Want It

Learn how the city of Toronto is transforming its digital experience and service delivery for residents and businesses. On July 20, Government Technology will host municipal and industry experts to explain how Canada’s most populous city used a SaaS-based digital government payment platform to unify payment processes and service access across city departments and programs in a single pane of glass. Asim Hussain, Toronto’s director of digital transformation, and John Thomson, CEO of PayIt, will break down how the city built the business case for payment modernization, and worked with all levels of government leader stakeholders to deploy a modern, customer-friendly platform to scale citizen access to government services.

Register now to hear how this initiative is:

• Improving the user experience for city residents through a single portal
• Promoting collaboration and aligning requirements across government departments
• Enhancing accessibility for all users
• Building momentum for reducing costs and improving the carbon footprint of city services